Standard Cancellation and refund Policy

Your purchase will initiate a reservation process. We will confirm with you via email within one to two business days.

The cancellation fee policy will take effect once you submit your reservation. If your purchase cannot be confirmed for any reason, we will fully refund your purchase without any additional charges. We recommend each customer read and review the cancellation policy and consider purchasing a Travel Insurance.

All tour schedules are arranged ahead of time. Any person failing to appear on the day of departure shall not be refunded.

Please note that cancellation fees are calculated based on the date we receive your signed Cancellation Request Form and travel service start date.

Cancellation Made Within                                                                         Cancellation Fee

30 Days Prior to Departure Date                                                               no refund
59 – 31 Days Prior to Departure Date                                                       35% of Booking Price / deposit
89 – 60 Days Prior to Departure Date                                                       80% of Booking Price / deposit
90 Days or More Prior to Departure Date                                               100% of Booking Price / deposit

The Cancellation Fees listed above apply to all reservations

No refund shall be given for any portions of the tour unused by the customer after tour departure regardless of circumstances.

We will not change tour departure dates for tours departing within seven days.

All cancellations must be made directly with Rafn Sigurbjörnsson not with providers.

Some tours may require a minimum number of people to operate. The affected customer will be fully refunded or may choose a similar tour product as a substitute. Should this occur, it would be under very rare circumstances because we try our best to accommodate customers.

In most cases, reservations paid by wire transfer, cash deposit, will be refunded via methods such as PayPal or check. For refunds processed by wire transfer, any associated wire transfer fee will be deducted from the overall refund amount.

We will process your cancellation/refund request within one to seven business days. We will NOT acknowledge voice mail cancellations.

By mail: rafnsig@simnet.is